ShippingPolicy

We currently ship within the United States.

Standard Shipping — Estimated delivery: 3–7 business days. Shipping rates are calculated at checkout based on your order and shipping address.

Free Shipping — Enjoy free standard shipping on orders of $50 or more.

Please note that delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside of our control may occasionally affect delivery times.

Most orders are processed within 1–2 business days.

Orders placed after 4PM EST, on weekends, or on holidays will begin processing on the next business day.

Once your order has shipped, you'll receive a Shipping Confirmation email with your tracking information.

During launches, promotions, holidays, or periods of unusually high order volume, processing may take a little longer. If there is a significant delay, we'll do our best to keep you updated.

Once your order ships, you'll receive an email with your tracking number.

You can use the tracking link in your shipping confirmation email to follow your package.

If your tracking information hasn't updated, please allow 1–2 business days for the carrier's tracking system to refresh. If there has been no movement for several business days, please contact us and we'll be happy to look into it.

Sometimes a carrier may mark a package as delivered before it actually arrives.

If your tracking shows that your order was delivered but you can't find it, we recommend: checking your mailbox, front door, and other delivery areas; checking with your neighbors; checking with your building's front desk or mailroom; and waiting up to 2–3 additional business days, as packages can occasionally arrive after being marked delivered.

If your package still hasn't arrived after this time, please contact us at cs@ivorylifestyle.com and we'll help you determine the next steps.

Please carefully review your shipping address before completing your order.

If you realize that you entered an incorrect address, contact us as soon as possible at cs@ivorylifestyle.com. We'll do our best to update it before your order ships, but we cannot guarantee that changes can be made once an order has been placed.

Once an order has shipped, we are unable to change the shipping address.

Finesse Atelier is not responsible for packages shipped to an incorrect address provided by the customer.

Yes, we ship to PO Boxes where supported by our shipping carrier.

Please make sure your shipping information is entered correctly at checkout.

Finesse Atelier is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.

If your package is marked as delivered but cannot be located, please follow the steps above and contact us if you still cannot find it.

If you believe your package was lost in transit, please contact us at cs@ivorylifestyle.com and we'll work with you to determine the appropriate next steps.

We carefully inspect and package every order before it leaves us.

If your order arrives damaged or you received the wrong item, please contact us at cs@ivorylifestyle.com within 7 days of delivery.

Please include your order number and photos of the item and packaging so that we can help resolve the issue as quickly as possible.

We do offer international shipping.

For international orders, customers may be responsible for customs duties, taxes, or other fees charged by the destination country. These fees are not included in the product or shipping price unless otherwise stated.