Return& Refund Policy

We accept returns within 15 days of delivery.

To be eligible for a return, items must be: unworn and unused; in their original condition; in the original packaging, when applicable; and free from damage, wear, or signs of use.

For hygiene and safety reasons, earrings and other items intended for pierced ears are not eligible for return unless they arrive damaged or defective.

We reserve the right to refuse a return if an item does not meet these conditions.

To request a return, please email cs@ivorylifestyle.com within 15 days of receiving your order.

Please include: your order number; the item(s) you would like to return; and the reason for your return.

Once your return request is approved, we'll provide instructions for sending your item(s) back to us.

Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or we sent you the wrong item.

We recommend using a shipping service with tracking, as Finesse Atelier is not responsible for items lost or damaged while being returned to us.

Original shipping charges are generally non-refundable.

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued. The exact timing may vary depending on your financial institution.

We carefully inspect every order before it ships, but mistakes can occasionally happen.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at cs@ivorylifestyle.com within 7 days of delivery.

Please include your order number and clear photos of the item and packaging. We'll work with you to arrange a replacement or refund.

If the issue is due to an error on our part, we'll cover the associated return shipping costs.

We currently do not offer direct exchanges.

You may return your eligible item for a refund and place a new order for the item you would like instead.

Items purchased with a discount code or during a promotion are eligible for return unless otherwise stated.

Final sale items are not eligible for return or refund.

Any item explicitly marked "Final Sale" at the time of purchase cannot be returned.

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

Certain items may be designated as final sale due to their nature, pricing, or a special promotion.

Final sale items will be clearly identified at the time of purchase and are not eligible for return or refund unless they arrive damaged or defective.

If you need to cancel or modify your order, please contact us as soon as possible at cs@ivorylifestyle.com.

We process orders quickly, so we cannot guarantee that cancellation requests can be accommodated once an order has entered processing or shipped.

Once an order has shipped, it cannot be canceled. You may return the order after delivery if it meets the requirements of this policy.